My Account Help Centre
FREQUENTLY ASKED QUESTIONS ABOUT

Mobility Scooter Insurance

What should I do if my mobility scooter has broken down?

In the event of a breakdown, providing that you have paid the additional premium for the breakdown and recovery service, you must call AutoHome Recovery on 01604 640922 (or for those with hearing difficulties, please text 07795650562).

If you do not have the added recovery service, in the event of a breakdown, you must arrange to get yourself and the scooter home. If the breakdown is due to an insured event, such as an accident, then please inform the claims team, and you will be reimbursed for your travel up to the cover limit on the policy. However, if the breakdown was not due to an insured event unfortunately this is not covered by our policy (please refer to your policy wording for the full terms and conditions).

SAGIC Claims Line – 0300 030 1865

RELATED QUESTIONS:
General Questions and Definitions
Do I need to register my mobility scooter with the DVLA? Do I need mobility scooter insurance? Can I take my mobility scooter abroad? What is Surewise National Scooter Database? What is Mobility Scooter Puncture Care? What is Wear and Tear?
Policy Questions
How do I make a claim on my mobility insurance policy? Does Mobility Scooter Insurance cover an attachment that makes a manual wheelchair a power-chair? Does Mobility Scooter Insurance cover a custom-built powered wheelchair? My scooter is second-hand and I do not have the original receipt, what else can I use as proof of purchase? I have replaced my current mobility scooter, what do I next? Is there any age limit on this policy? Who else can I put on my insurance? Is a licence required to ride on the road with a mobility scooter?
Am I Covered?
Leaving your scooter
Can I keep my mobility scooter overnight in my car? Does my mobility scooter have to be stored at my own home?
Recovery
What is mobility scooter and electric wheelchair recovery service? Does my policy cover me if I am away on holiday? If my scooter needs repairs, can I be taken to a repairer instead of my home? What should I do if my mobility scooter has broken down? What is the difference between breakdown costs and breakdown recovery?
Other
Am I covered if my keys are stolen? Am I covered if my mobility scooter is damaged on a aircraft?
FAQ Home

Search our FAQs

Contact Us

Send us an email
Please complete the form options below

Please select the type of policy you are contacting us about *

If you still require assistance,
you can get in touch with us here:


Live Chat

We are currently Offline


Call Us

01268 200 020
We're open 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 on Friday, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.