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FREQUENTLY ASKED QUESTIONS ABOUT

Mobility Scooter Insurance

What is the difference between breakdown costs and breakdown recovery?

If you purchase our 'Breakdown Recovery' as an optional extra, the service includes 24 hour assistance, 7 days a week within a 20-mile radius of your home, UK holiday home, or vehicle. If our recovery team is unable to fix the issue at the scene, you and your vehicle will be taken to your home or a nearby repair shop.

Otherwise you are only able to claim for recovery costs with our standard policy as part of an insured event, such as being involved in an accident. This means we will cover the costs of a taxi to get you and your scooter registered home or repair shop.

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RELATED QUESTIONS:
General Questions and Definitions
Do I need to register my mobility scooter with the DVLA? Do I need mobility scooter insurance? Can I take my mobility scooter abroad? What is Surewise National Scooter Database? What is Mobility Scooter Puncture Care? What is Wear and Tear? How do I renew my Blue Badge mobility insurance policy?
Policy Questions
Can I pay monthly for my Mobility Scooter Insurance? How do I make a claim on my mobility insurance policy? Does Mobility Scooter Insurance cover an attachment that makes a manual wheelchair a power-chair? Does Mobility Scooter Insurance cover a custom-built powered wheelchair? My scooter is second-hand and I do not have the original receipt, what else can I use as proof of purchase? I have replaced my current mobility scooter, what do I next? Is there any age limit on this policy? Who else can I put on my insurance? Is a licence required to ride on the road with a mobility scooter?
Am I Covered?
Leaving your scooter
Can I keep my mobility scooter overnight in my car? Does my mobility scooter have to be stored at my own home?
Recovery
What is mobility scooter and electric wheelchair recovery service? Does my policy cover me if I am away on holiday? If my scooter needs repairs, can I be taken to a repairer instead of my home? What is the difference between breakdown costs and breakdown recovery?
Other
Am I covered if my keys are stolen? Am I covered if my mobility scooter is damaged on a aircraft?
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We're open 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 on Friday, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.