My Account Help Centre
FREQUENTLY ASKED QUESTIONS ABOUT

Mobility Scooter Insurance

What is Surewise National Scooter Database?

Our scooter database is used for security and a deterrent against theft of your mobility scooter. We know that mobility scooters are an essential tool that facilitates independent travel and enhances overall quality of life, so we are aiming to make our insurance safer and more secure in any way possible to help our customers feel at ease.

We are offering two stickers for your mobility scooter that will need to be attached/stuck onto a visible part of your scooter. These are a bright green sticker that will show you are insured with Surewise. These stickers display a number to call in the event of your scooter being lost or stolen, and anyone is able to call to let us know. All we would need to know is the Serial number and Model of your scooter to add to our new database.

How do I register my mobility scooter?

If you have a Surewise policy, you can do this yourself in My Account. Simply login and select the 'Manage My Policies' button, select the policy you wish to update and select the 'Manage Scooter Details' option from the 'How can we help?' drop down.

Here you can update your Serial number, make, model and colour.

Alternatively, email [email protected], with your mobilty scooter details and we will update our database and within 5 working days you will be sent two stickers in the post.

If you have any questions or need further help please call our customer service team on 01268 200020 between 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 Friday.

Click hereif you need a Mobility Scooter insurance quote.

RELATED QUESTIONS:
General Questions and Definitions
Do I need to register my mobility scooter with the DVLA? Do I need mobility scooter insurance? Can I take my mobility scooter abroad? What is Surewise National Scooter Database? What is Mobility Scooter Puncture Care? What is Wear and Tear?
Policy Questions
How do I make a claim on my mobility insurance policy? Does Mobility Scooter Insurance cover an attachment that makes a manual wheelchair a power-chair? Does Mobility Scooter Insurance cover a custom-built powered wheelchair? My scooter is second-hand and I do not have the original receipt, what else can I use as proof of purchase? I have replaced my current mobility scooter, what do I next? Is there any age limit on this policy? Who else can I put on my insurance? Is a licence required to ride on the road with a mobility scooter?
Am I Covered?
Leaving your scooter
Can I keep my mobility scooter overnight in my car? Does my mobility scooter have to be stored at my own home?
Recovery
What is mobility scooter and electric wheelchair recovery service? Does my policy cover me if I am away on holiday? If my scooter needs repairs, can I be taken to a repairer instead of my home? What should I do if my mobility scooter has broken down? What is the difference between breakdown costs and breakdown recovery?
Other
Am I covered if my keys are stolen? Am I covered if my mobility scooter is damaged on a aircraft?
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01268 200 020
We're open 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 on Friday, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.