How do I make a claim on my Mobility Insurance policy?

FREQUENTLY ASKED QUESTIONS ABOUT

Mobility Scooter Insurance

How do I make a claim on my Mobility Insurance policy?

You must notify us as soon as possible and within 31 days after any incident likely to result in a claim.

Here are the most important things you need for a Mobility Insurance claim:

Documentation:

Photos of the damage to your vehicle
Police report (if accident, theft, or vandalism involved)
Medical records if you were injured
Witness contact information and statements

Policy Information:

Proof of purchase (receipt, handbook or photos)
Your insurance policy number and contact details
Details of other party's insurance (if applicable in accident)

Immediate Actions:

Report the claim to Surewise immediately
Don't repair or dispose of the damaged vehicle until assessed
Get a crime reference number if reporting the incident to the Police
Seek medical attention if injured, even if injuries seem minor

Key Details to Record:

Date, time, and exact location of incident
How the damage/incident occurred
Serial number, make and model and year of your vehicle if possible
Estimated repair costs (get quotes if requested)

Call our claims team on 01268 200020 between 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 Friday.

General Questions and Definitions

Do I need to register my mobility scooter with the DVLA? Do I need Mobility Insurance? Can I take my mobility scooter abroad? What is Surewise National Scooter Database? Does my Mobility Insurance policy cover puncture repairs? What is Wear and Tear? How do I renew my Blue Badge Mobility Insurance policy? What type of Mobility Vehicle are covered? Does my Mobility Insurance policy cover extended warranty?

Policy Questions

Can I pay monthly for my Mobility Insurance? How do I make a claim on my Mobility Insurance policy? Does Mobility Insurance cover an attachment that makes a manual wheelchair a power-chair? Does Mobility Insurance cover a custom-built powered wheelchair? My Mobiliy Scooter is second-hand and I don't have a receipt, what can I use as proof of purchase? I have replaced my current mobility scooter, what do I next? Is there any age limit on Mobility Insurance policies? Who else can I add to my Mobility Insurance? Is a licence required to ride on the road with a mobility scooter?

Leaving your scooter

Can I keep my mobility scooter overnight in my car? Does my mobility scooter have to be stored at my own home?

Breakdown and Recovery

What is mobility scooter and electric wheelchair recovery service? If my mobility scooter needs repairs, can I be taken to a repairer instead of my home? What is the difference between breakdown recovery and recovery costs?

Other

Am I covered if my mobility scooter keys are stolen? Am I covered if my mobility scooter is damaged on a aircraft?

FREQUENTLY ASKED QUESTIONS ABOUT

Mobility Scooter Insurance