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FREQUENTLY ASKED QUESTIONS ABOUT

Mobility Scooter Insurance

How do I make a claim on my mobility insurance policy?

You must notify us as soon as possible and within 31 days after any incident likely to result in a claim under this insurance

In the event of a claim you must provide the following additional information:

Make
Model
Year of Manufacturer
Proof of Purchase

For proof of purchase we will accept a photo of your vehicle or purchase invoice.

Call our claims team on 01268 200020 between 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 Friday.

RELATED QUESTIONS:
General Questions and Definitions
Do I need to register my mobility scooter with the DVLA? Do I need mobility scooter insurance? Can I take my mobility scooter abroad? What is Surewise National Scooter Database? What is Mobility Scooter Puncture Care? What is Wear and Tear?
Policy Questions
How do I make a claim on my mobility insurance policy? Does Mobility Scooter Insurance cover an attachment that makes a manual wheelchair a power-chair? Does Mobility Scooter Insurance cover a custom-built powered wheelchair? My scooter is second-hand and I do not have the original receipt, what else can I use as proof of purchase? I have replaced my current mobility scooter, what do I next? Is there any age limit on this policy? Who else can I put on my insurance? Is a licence required to ride on the road with a mobility scooter?
Am I Covered?
Leaving your scooter
Can I keep my mobility scooter overnight in my car? Does my mobility scooter have to be stored at my own home?
Recovery
What is mobility scooter and electric wheelchair recovery service? Does my policy cover me if I am away on holiday? If my scooter needs repairs, can I be taken to a repairer instead of my home? What should I do if my mobility scooter has broken down? What is the difference between breakdown costs and breakdown recovery?
Other
Am I covered if my keys are stolen? Am I covered if my mobility scooter is damaged on a aircraft?
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01268 200 020
We're open 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 on Friday, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.