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FREQUENTLY ASKED QUESTIONS ABOUT

Mobility Scooter Insurance

What is Wear and Tear?

Our scooter database is used for security and a deterrent against theft of your mobility scooter. We know that mobility scooters are an

Wear and Tear - Exclusion

Wear and tear is a term used to describe the gradual damage that occurs to an object as a result of normal use over time. This type of damage is typically the result of repeated physical stress, exposure to environmental factors, or a combination of both.

For example..

- A wheel may experience wear and tear due to the friction they encounter on the road surface.

- A scooter seat may become scratched or faded over time due to exposure to sunlight or repeated use.

- A electronic devices may experience wear and tear due to the constant use of their components, such as buttons, switches, and screens.

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RELATED QUESTIONS:
General Questions and Definitions
Do I need to register my mobility scooter with the DVLA? Do I need mobility scooter insurance? Can I take my mobility scooter abroad? What is Surewise National Scooter Database? What is Mobility Scooter Puncture Care? What is Wear and Tear? How do I renew my Blue Badge mobility insurance policy?
Policy Questions
Can I pay monthly for my Mobility Scooter Insurance? How do I make a claim on my mobility insurance policy? Does Mobility Scooter Insurance cover an attachment that makes a manual wheelchair a power-chair? Does Mobility Scooter Insurance cover a custom-built powered wheelchair? My scooter is second-hand and I do not have the original receipt, what else can I use as proof of purchase? I have replaced my current mobility scooter, what do I next? Is there any age limit on this policy? Who else can I put on my insurance? Is a licence required to ride on the road with a mobility scooter?
Am I Covered?
Leaving your scooter
Can I keep my mobility scooter overnight in my car? Does my mobility scooter have to be stored at my own home?
Recovery
What is mobility scooter and electric wheelchair recovery service? Does my policy cover me if I am away on holiday? If my scooter needs repairs, can I be taken to a repairer instead of my home? What is the difference between breakdown costs and breakdown recovery?
Other
Am I covered if my keys are stolen? Am I covered if my mobility scooter is damaged on a aircraft?
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We're open 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 on Friday, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.