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FREQUENTLY ASKED QUESTIONS ABOUT

Mobility Scooter Insurance

What is mobility scooter and electric wheelchair recovery service?

For customers that select our 'Breakdown Recovery' optional extra, as part of their Mobility Insurance policy.

Recovery Location

The recovery service is only available in England, Scotland, Northern Ireland and Wales. The recovery service is not included in the Worldwide element of the insurance policy.

Home Recovery

You must be within 20 miles of your home to use the recovery service.

Holiday recovery in UK and Channel Islands to your accommodation or vehicle within 10 miles.

Battery Cover

There is a call-out/recovery limit of 4 occasions for a flat battery.  For other reasons, including punctures and mechanical breakdowns, there is a limit of 5 call-outs.

Taxi Provision

The policy will also allow the provision of a taxi if the policyholder is unable to transfer into the attending recovery vehicle.

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RELATED QUESTIONS:
General Questions and Definitions
Do I need to register my mobility scooter with the DVLA? Do I need mobility scooter insurance? Can I take my mobility scooter abroad? What is Surewise National Scooter Database? What is Mobility Scooter Puncture Care? What is Wear and Tear? How do I renew my Blue Badge mobility insurance policy?
Policy Questions
Can I pay monthly for my Mobility Scooter Insurance? How do I make a claim on my mobility insurance policy? Does Mobility Scooter Insurance cover an attachment that makes a manual wheelchair a power-chair? Does Mobility Scooter Insurance cover a custom-built powered wheelchair? My scooter is second-hand and I do not have the original receipt, what else can I use as proof of purchase? I have replaced my current mobility scooter, what do I next? Is there any age limit on this policy? Who else can I put on my insurance? Is a licence required to ride on the road with a mobility scooter?
Am I Covered?
Leaving your scooter
Can I keep my mobility scooter overnight in my car? Does my mobility scooter have to be stored at my own home?
Recovery
What is mobility scooter and electric wheelchair recovery service? Does my policy cover me if I am away on holiday? If my scooter needs repairs, can I be taken to a repairer instead of my home? What is the difference between breakdown costs and breakdown recovery?
Other
Am I covered if my keys are stolen? Am I covered if my mobility scooter is damaged on a aircraft?
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