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FREQUENTLY ASKED QUESTIONS ABOUT

Mobility Scooter Insurance

What is Mobility Insurance Breakdown and Recovery service?

Our 'Breakdown Recovery' is an optional extra, as part of our Mobility Insurance policy.

Location
The recovery service is only available in England, Scotland, Northern Ireland and Wales. The recovery service is not included in the Worldwide element of the insurance policy.

Home Recovery
You must be within 20 miles of your home to use the recovery service. Holiday recovery in UK and Channel Islands to your accommodation or vehicle within 20 miles.

Battery Cover
There is a call-out/recovery limit of 4 occasions for a flat battery.  For other reasons, including punctures and mechanical breakdowns, there is a limit of 5 call-outs.

Taxi Provision
The policy will also allow the provision of a taxi if the policyholder is unable to transfer into the attending recovery vehicle.

If you would like to add 'Breakdown Recovery' to an exsiting policy, please contact our Customer Service team on 01268 200 020 during normal office hours 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 on Friday.

If you included ‘Breakdown Recovery’ when purchasing your Mobility insurance and require assistance please contact number is 0800 008 6252. Please check your Certificate of Insurance to see Breakdwon Recovery was included as part of your Mobility Insurance policy,

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RELATED QUESTIONS:
General Questions and Definitions
Do I need to register my mobility scooter with the DVLA? Do I need Mobility Insurance? Can I take my mobility scooter abroad? What is Surewise National Scooter Database? Does my Mobility Insurance policy cover puncture repairs? What is Wear and Tear? How do I renew my Blue Badge Mobility Insurance policy? What type of Mobility Vehicle are covered? Does my Mobility Insurance policy cover extended warranty?
Policy Questions
Can I pay monthly for my Mobility Insurance? How do I make a claim on my Mobility Insurance policy? Does Mobility Insurance cover an attachment that makes a manual wheelchair a power-chair? Does Mobility Insurance cover a custom-built powered wheelchair? My Mobiliy Scooter is second-hand and I don't have a receipt, what can I use as proof of purchase? I have replaced my current mobility scooter, what do I next? Is there any age limit on Mobility Insurance policies? Who else can I add to my Mobility Insurance? Is a licence required to ride on the road with a mobility scooter?
Leaving your scooter
Can I keep my mobility scooter overnight in my car? Does my mobility scooter have to be stored at my own home?
Breakdown and Recovery
What is Mobility Insurance Breakdown and Recovery service? If my mobility scooter needs repairs, can I be taken to a repairer instead of my home? What is the difference between breakdown recovery and recovery costs?
Other
Am I covered if my mobility scooter keys are stolen? Am I covered if my mobility scooter is damaged on a aircraft?

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01268 200 020
We're open 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 on Friday, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.