Why has my policy been suspended?

Your policy may have been suspended due to a missed payment, either on a monthly direct debit or credit/debit card subscription.

Why has my policy been suspended?
This can happen due to a number of reasons such as; having insufficient funds in your account, accidental cancellation of your direct debit, this can also be the result of an error with your bank. The card you are using for a monthly subscription may have expired, has been reported lost or stolen or has been replaced.

How do I make a missed payment?
You can make the missed payment by logging in to your My Account on our website. Alternatively, you are able to make the missed payment over the phone by contacting us on 01268 200 020.

How do I cancel?
You are able to cancel your policy online through your My Account. Alternatively, you can email in your request or over the phone (see below). Please note that there is a notice period when cancelling your policy. This can be up to 30 days.

How long before the policy will expire?
We allow up to 7 days for a missed payment to be made from the date that the policy was suspended. If the policy has expired, we would be happy to assist you in setting up a new policy.

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We're open Monday-Friday 09:00-17:00, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.