FREQUENTLY ASKED QUESTIONS ABOUT
Surewise
Why has my policy been suspended?
Why has my policy been suspended? Your policy may be suspended due to a missed payment, either on a monthly direct debit or credit/debit card subscription or if we are unable to collect a payment when attempting to automatically renew your insurance. This can happen due to a number of reasons such as; having insufficient funds in your account, accidental cancellation of your direct debit, this can also be the result of an error with your bank. The card you are using for a monthly subscription may have expired, has been reported lost or stolen or has been replaced.
Am I covered while my policy is Suspended? This means your policy will be on hold until the required payment is made. Please note that whilst the policy is suspended you will not be covered, should you need to submit a claim. Therefore, it is important that you contact us as soon as possible to make this payment to avoid being uninsured.
How do I make a missed payment? We allow up to 14 days for the outstanding payment to be made. You can do this online or by calling our customer services team on 01268 200 020. If payment has not been received after 14 days, your policy will be automatically cancelled. If the cover is still required, you will need to contact Surewise to set up a new policy to continue the cover.
How do I cancel? You are able to cancel your policy online through your My Account. Alternatively, you can email in your request or over the phone on 01268 200 020. Please note that there is a notice period when cancelling your policy. This can be up to 30 days.