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FREQUENTLY ASKED QUESTIONS ABOUT

Surewise

How do I view my policy documents?

You can print, download or email your Policy Confirmation, Certificate of Insurance or Policy Wording from My Account.

You can now use WhatsApp to download a PDF version of your Certificate of Insurance to your phone!
Simply WhatsApp 'Hello' to +44 7418 314 434. You will need your policy number and postcode to validate your policy.

The best way to contact Surewise is by:

  1. Using the 'Send us an Email' option below - include your policy number and postcode, and we will email your documents to you.

  2. Calling us on 01268 200020 (please note: peak times are between 09:00 and 11:00).

Manage Your Policy Online

Looking for ‘step by step’ help with managing your policy online?
Check out our Manage Your Policy Online for a simple guide and videos to help with My Account.

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We’re here to help

If you can’t make the changes you need in My Account or need some help, please fill in the form and our team will get back to you instead.


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If you still require assistance,
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