My Account Help Centre
FREQUENTLY ASKED QUESTIONS ABOUT

Surewise

How do I view my policy documents?

You can print, download or email your Policy Confirmation, Certificate of Insurance or Policy Wording from My Account.

You can now use WhatsApp to download a PDF version of your Certificate of Insurance to your phone!
Simply WhatsApp 'Hello' to +44 7418 314 434. You will need your policy number and postcode to validate your policy.

The best way to contact Surewise is by:

  1. Using the 'Send us an Email' option below - include your policy number and postcode, and we will email your documents to you.

  2. Calling us on 01268 200020 (please note: peak times are between 09:00 and 11:00).

RELATED QUESTIONS:
General Information
Surewise Opening hours How do I cancel my policy? How do I view my policy documents? Does my policy have an excess? How do I make a claim? How do I update my personal details? Why has my policy been suspended? How does the policy renewal process work? How do I log a complaint with Surewise? What does moratorium mean?
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01268 200 020
We're open 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 on Friday, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.