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FREQUENTLY ASKED QUESTIONS ABOUT
Surewise
What does moratorium mean?
A moratorium is an authorised waiting or suspension period, this means that you have to wait a certain period of time before you can make any claims on your policy, and any claims that do arise within the moratorium period are unfortunately not covered, even after the moratorium ends. The moratorium is intended to prevent any fraudulent claims, please refer to your policy wording or certificate to find out the duration of the moratorium on your policy.
Self Storage - No moratorium
Mobility Scooter - 7 days
Wheelchair Insurance - 7 days
Carers PA's Insurance (Self Employed) - No moratorium
Carers PA's Insurance (Employer) - No moratorium
Direct Payment & Home Employment Insurance - No moratorium
Domiciliary Care Insurance - No moratorium
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General Information
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How do I cancel my policy?
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Does my policy have an excess?
How do I make a claim?
How do I update my personal details?
Why has my policy been suspended?
How does the policy renewal process work?
How do I log a complaint with Surewise?
What does moratorium mean?
What is Refer a Friend and how do I find my code?