How do I know when my policy is due for renewal?

We will notify you several times by email when your policy is reaching it's renewal date. We send the first renewal reminder 28 days prior to the renewal date and then send reminder emails prior to your policy end date.

If you haven't provided an email address we will send you a renewal letter 28 days prior to the renewal date.

What do I need to do when my policy comes up for renewal?

When you receive your first renewal email or letter, you will be able to renew from this date and this can be done either online or over the phone.

How do I renew my policy online?

If you have your policy number and postcode you can use our Quick Renew process.

Or you can renew your policy via My Account. Once logged in, you will see a blue box at the top of the page that includes your policy number and renewal date, and a button for you to 'start renewal'.

The 'Start Renewal' button will take you to a summary page showing your current policy and your new policy details. If nothing has changed you can simply click ‘continue to payment' to make the renewal payment or choose the 'change my policy button if you wish to make any changes to your cover for the coming year.

How do I renew my policy by phone?

You can renew over the phone with a member of our customer service team by calling 01268 200020. Our normal working hours are 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 Friday.

How do I cancel my renewal?

If you wish to cancel your renewal it is important to check if you have selected auto renewal, this is detailed on your renewal email/letter. You can turn auto renewal off on your current policy in My Account by selecting your policy and selecting the 'Turn Off Auto Renew' option in the 'How can we help?' drop down.

If your policy is not set to auto renewal you don't need to do anything; your current policy will simply expire at the end of the period.

Can I cancel a renewed policy?

Yes - all renewals have a 14 day cooling off period should you change your mind after paying for your renewal.

Can I update my policy to automatically renew?

Yes - All of our policies allow the option to automatically renew.

If you have opted in for an automatic renewal, we will still send you a renewal reminder email or letter to inform you when this will be renewed.

You can turn auto renewal on for your current policy in My Account by selecting your policy and selecting the 'Turn On Auto Renew' option in the 'How can we help?' drop down.

How do I manage my renewal options?

This can be done by logging into My Account and selecting your current policy and using the 'How can we help?' drop down.

Alternatively, our customer service team is able to assist with this either over the phone or via our online chat service.

How do I update an expired payment card for an upcoming renewal?

You can update your payment details by logging into My Account and selecting the 'Payment Information' section.

Should you experience any issues when renewing online, please contact our customer service team who will be happy to assist you - they can be reached via our online chat or by calling 01268 200020 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 Friday.