Return to Surewise FAQs
FREQUENTLY ASKED QUESTIONS ABOUT
Surewise
How do I cancel my policy?
Online Cancellation (Recommended)
- Log in to your online My Account
- Click "Manage My Policies"
- Select the specific policy to cancel
- Choose "Cancel Policy" from the dropdown menu
Cancel a policy by email
- Use the "Send us an email" form below
- Include your policy number
- Specify the desired cancellation date
Important Cancellation Information
14-Day Cooling-Off Period
A full refund is available if your policy is cancelled within 14 days of the purchase date.
After 14 Days
A 30 day notice period is required for cancellation after 14 days of the purchase date. A partial refund or pro rated adjustment may apply.
The best way to contact Surewise is by:
- Using the 'Send us an Email' option below - include your policy number and postcode, and we will email your documents to you.
- Calling us on 01268 200020 (please note: peak times are between 09:00 and 11:00).
Manage Your Policy Online
Looking for ‘step by step’ help with managing your policy online?
Check out our Manage Your Policy Online for a simple guide and videos to help with My Account.
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