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FREQUENTLY ASKED QUESTIONS ABOUT
Surewise
How do I update my personal details?
You can update your contact details using My Account. Once logged in select the 'Manage Account Info' button. Here you can update personal details including your name and contact details. You can also manage payment information and passwords.
Manage Your Policy Online
Looking for ‘step by step’ help with managing your policy online?
Check out our Manage Your Policy Online for a simple guide and videos to help with My Account.
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How do I cancel my policy?
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Does my policy have an excess?
How do I make a claim?
How do I update my personal details?
Why has my policy been suspended?
How does the policy renewal process work?
How do I log a complaint with Surewise?
What does moratorium mean?
What is Refer a Friend?