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FREQUENTLY ASKED QUESTIONS ABOUT

Surewise

How do I make a claim?

Please have your policy number to hand before contacting the claims team. Your policy number is displayed on your confirmation email/letter and your certificate of insurance.

When making a claim it's the policy holders responsibility to provide supporting evidence to proceed with a claim as well as a quote or an engineer report if required.

Claim notes..

Mobility Scooter Claims

You must notify us as soon as possible and within 31 days after any incident that is likely to result in a claim.

In the event of a claim you will need to provide the following additional information:

Make
Model
Year of Manufacturer
Proof of Purchase

For proof of purchase we will accept a photo of your vehicle or purchase invoice.

Storage Claims

We will require a copy of your Storage Agreement.

Contact details for Surewise claims team.

Email: [email protected]
Telephone: 01268 200 020

RELATED QUESTIONS:
General Information
Surewise Opening hours How do I cancel my policy? How do I view my policy documents? Does my policy have an excess? How do I make a claim? How do I update my personal details? Why has my policy been suspended? How does the policy renewal process work? How do I log a complaint with Surewise? What does moratorium mean? What is Refer a Friend?

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01268 200 020
We're open 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 on Friday, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.