Return to Self-Storage Insurance FAQs
FREQUENTLY ASKED QUESTIONS ABOUT
Self-Storage Insurance
Does my Storage Insurance policy provide new for old replacement?
Yes, our claims team would not replace the items ourselves but you would receive the value of a new item (up to the limit on your policy).
Click here if you need a Storage insurance quote?
RELATED QUESTIONS:
General Questions and Definitions
How do I work out the value of my items in storage?
Do you insure all self storage facilities?
Can I have more than one storage unit on a single policy?
What is a definition of a Valuable or Collection in storage?
Is Storage Insurance compulsory?
What is the maximum Storage Insurance cover that I can insure?
Can I buy insurance if the storage facility is not a purpose built facility?
How do I make a claim on my Storage Insurance policy?
Is Storage Insurance only useful for larger items?
What does storage insurance cover?
What is a credit card in the context of this insurance policy?
What qualifies as a collection under this storage insurance policy?
What is considered a computer virus under this policy?
How is electronic data defined in this storage insurance policy?
What constitutes money under this storage insurance policy?
What are personal possessions according to this policy?
What is the single item limit and how does it work?
What items are included in storage contents?
What items are NOT included in storage contents?
What are considered valuables under this policy?
Who underwrites this storage insurance policy?
What are the key policy acceptance criteria I must meet?
What is the cooling off period for this insurance?
What are the cancellation conditions for this policy?
What is the Financial Services Compensation Scheme coverage?
What law applies to this insurance contract?
What are the cover levels for different tiers?
What perils does the policy coverage include?
What does transit cover include?
What are the key general conditions I must follow?
What specific changes in circumstances must I report?
What are the main policy exclusions?
What specific items are excluded from coverage?
How does the basis of settlement work for different items?
What are the main general exclusions that apply to the whole policy?
How do I make a claim under this policy?
How are items valued for settlement purposes?
What are my duties when making a claim?
What happens if I provide false information or commit fraud?
How do I make a complaint about my policy or claim?
What if I'm not satisfied with the complaint resolution?
What are the conditions for Financial Ombudsman Service investigation?
How is my personal data protected under this policy?
What is the maximum coverage for collections under each tier?
What is the coverage limit for alcohol, tobacco products, and bottled perfumery?
What is the maximum coverage for deeds, registered bonds and personal documents?
What documentation is required for claims?
What transit coverage limitations apply?
What happens to my sum insured after a claim is paid?
Are wooden crates covered under this policy?
What constitutes forcible and violent entry for theft coverage?
Can I store items that are insured under another policy?
What are the requirements for storing commercial goods or stock?
What happens if I don't comply with my storage rental agreement?
Are mobile phones and electronic devices covered?
What is the policy on pairs, sets, and suites coverage?
How does depreciation affect my claim settlement?
What are the terrorism exclusions in this policy?
Is flood damage covered under this storage insurance?
What is the Consumer Insurance Act disclosure requirement?
Can third parties enforce terms of this insurance contract?
What constitutes gradual damage that is excluded?
Are there any age restrictions for policyholders?
What storage facility security requirements must be met?
How long do I have to report a theft to the police?
What happens if I have made storage insurance claims in the past 5 years?
Are pedal cycles covered under all coverage tiers?
What is the maximum coverage amount during transit?
Can I get coverage for mysterious disappearance of items?
What contact information should I use for different types of inquiries?
What is the definition of Credit Cards in the storage insurance policy?
How is a Collection defined in the storage insurance policy?
What is the definition of Computer Virus in the policy?
How is Electronic Data defined in the storage insurance policy?
What is an Endorsement in the storage insurance policy?
Who is considered the Insured Person?
How is Money defined in the storage insurance policy?
Who is Our Agent in the storage insurance policy?
What is the Period of Insurance?
How are Personal Possessions defined?
What are the Premises in the storage insurance policy?
What is the Schedule in the storage insurance policy?
What is a Single Item in terms of coverage?
What does Storage Contents include?
What does Storage Contents NOT include?
How are Valuables defined in the storage insurance policy?
Who does 'We/Us/Our' refer to in the policy?
Who does 'You/Your' refer to in the policy?
Who has arranged this storage insurance policy?
What forms the legally binding contract of insurance?
What are the key components that make up the insurance policy?
What are the Policy Acceptance Criteria requirements?
What is the cooling off period for the storage insurance policy?
What are the cancellation conditions for the storage insurance policy?
What is the Financial Services Compensation Scheme (FSCS) coverage?
Which law applies to the storage insurance contract?
What are the Single Item limits for each cover level?
What are the Valuables limits for each cover level?
What are the Collections limits for each cover level?
What is the limit for Alcohol, tobacco products, and bottled perfumery?
What is the limit for Deeds and registered bonds and other personal documents?
What are the Pedal cycles limits for each cover level?
What perils does the policy provide cover for?
What are the Transit Cover exclusions?
What are the General Conditions that apply to the whole insurance policy?
What changes in circumstances must be reported?
What are the Specific Item Exclusions?
What are the Basis of Settlement limitations?
What General Exclusions apply to the whole insurance policy?
How do I make a claim?
What is the Basis of Settlement for items under 3 years old?
What is the Basis of Settlement for items over 3 years old?
What are my duties in the event of a claim?
What is the Financial Ombudsman Service and when can I contact them?
When can the Financial Ombudsman investigate a complaint?
How is personal data handled under the storage insurance policy?
What is the contact number for Claims & Customer Service?
What are Sure Wise Limited's registration details?
Is my storage insurance policy valid if I store prohibited items?
Do I need receipts and proof of ownership for claims?
What happens if I have significant collections that need coverage?
What should I do if my storage facility doesn't meet the acceptance criteria?
What is the maximum coverage for items in transit?
What is the policy on paying for undamaged parts of pairs or sets?
How long do I have to report an incident that may result in a claim?
Are wooden crates and shipping containers covered for storage?
What is covered under the escape of water peril?
Does the policy cover damage from insects and vermin?
What documentation will be sent to me for verification?
What happens if I provide inaccurate information?
Can I store business and commercial items?
What is the basis of settlement for commercial goods?
Policy Questions
Does the storage facility I’m using need staff on the premises 24/7?
Is the bike cover on storage policies per bike?
Does my Storage Insurance policy provide new for old replacement?
Does my Storage Insurance policy cover electric scooters?
If I’m storing office/business documents, how can I value this?
Can I renew my Storage Insurance policy?
Does my Storage Insurance cover business goods or stock?
Does my Storage Insurance cover shipping containers?
What locations does my Storage Insurance cover?
Does my Storage Insurance cover my goods while I am overseas?
Does my household insurance cover my items in storage?
Do you cover commercial belongings in storage?
How to change Storage Insurance policy cover levels