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FREQUENTLY ASKED QUESTIONS ABOUT

Self-Storage Insurance

What do I need in the event of a claim?

If you need to make a Storage Insurance claim, please make sure you have the following before calling..

Documentation:

Photos/video of damaged items (before and after if possible)
Receipts, invoices, or proof of purchase for valuable items
Inventory list of stored items with estimated values
Police report (if theft or vandalism occurred)

Policy Information:

Your insurance policy number and contact details
Copy of your storage rental agreement

Immediate Actions:

Report the claim as soon as possible
Don't dispose of damaged items until the adjuster inspects them
Keep all communication records with the storage facility

Depending on the claim you may be required to provide additional information.

Key Tip: Take photos of your stored items when you first move them in - this makes claims much easier to process later.

You can contact the claims team on 01268 200 020.

RELATED QUESTIONS:
General Questions and Definitions
How do I work out the value of my items? Do you insure all Self Storage facilities? Can I have more than one storage unit on a single policy? What is a definition of a Valuable or Collection? Is Storage Insurance compulsory? What is the maximum Storage Insurance cover that I can insure? Can I buy insurance if the storage facility is not a purpose built facility? What do I need in the event of a claim? Is Storage Insurance only useful for larger items?
Policy Questions
Does the facility I’m using need staff on the premises 24/7? Is the bike cover on Storage policies per bike? Is this policy new for old replacement? Does the policy cover electric scooters whilst in storage? If I’m storing office/business documents, how can I value this? Is this storage policy renewable? Does Surewise Storage Insurance cover business goods or stock? Does Surewise Storage Insurance cover shipping containers? What locations does Surewise Storage Insurance cover? Does Surewise Storage Insurance cover my goods while I am overseas? Does my household insurance cover my items in storage? Do you cover commercial belongings? How to change Storage Insurance policy cover levels

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01268 200 020
We're open 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 on Friday, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.