How do I make a claim on my Storage Insurance policy?

FREQUENTLY ASKED QUESTIONS ABOUT

Self-Storage Insurance

How do I make a claim on my Storage Insurance policy?

If you need to make a Storage Insurance claim, please make sure you have the following before calling..

Documentation:

Photos/video of damaged items (before and after if possible)
Receipts, invoices, or proof of purchase for valuable items
Inventory list of stored items with estimated values
Police report (if theft or vandalism occurred)

Policy Information:

Your insurance policy number and contact details
Copy of your storage rental agreement

Immediate Actions:

Report the claim as soon as possible
Don't dispose of damaged items until the adjuster inspects them
Keep all communication records with the storage facility

Depending on the claim you may be required to provide additional information.

Key Tip: Take photos of your stored items when you first move them in - this makes claims much easier to process later.

You can contact the claims team on 01268 200 020.

General Questions and Definitions

How do I work out the value of my items in storage? Do you insure all self storage facilities? Can I have more than one storage unit on a single policy? What is a definition of a Valuable or Collection in storage? Is Storage Insurance compulsory? What is the maximum Storage Insurance cover that I can insure? Can I buy insurance if the storage facility is not a purpose built facility? How do I make a claim on my Storage Insurance policy? Is Storage Insurance only useful for larger items? What does storage insurance cover? How do I update my Storage address?

Policy Questions

Does the storage facility I’m using need staff on the premises 24/7? Is the bike cover on storage policies per bike? Does my Storage Insurance policy provide new for old replacement? Does my Storage Insurance policy cover electric scooters? If I’m storing office/business documents, how can I value this? Can I renew my Storage Insurance policy? Does my Storage Insurance cover business goods or stock? Does my Storage Insurance cover shipping containers? What locations does my Storage Insurance cover? Does my Storage Insurance cover my goods while I am overseas? Does my household insurance cover my items in storage? Do you cover commercial belongings in storage? How to change Storage Insurance policy cover levels

FREQUENTLY ASKED QUESTIONS ABOUT

Self-Storage Insurance