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FREQUENTLY ASKED QUESTIONS ABOUT

Surewise

Help with the policy renwal process.

How do I know when my policy is due for renewal?

Here at Surewise we aim to be as paperless as possible and will notify you several times by email when the policy is reaching it's renewal date. We send the first renewal reminder 30 days prior to the renewal date and then send a reminder emails prior to your policy end date.

If you have a Mobility Scooter/Powered Wheelchair or Manual Wheelchair insurance policy with us, we will send you a letter 30 days prior to the renewal date, as well as sending emails if you have included this on your customer details.

What do I need to do when my policy comes up for renewal?

When you receive your first renewal email or letter, you will be able to renew from this date and this can be done either online or over the phone.

How do I renew my policy online?

To renew your policy online simply login to My Account (www.surewise.com/myaccount). Once logged in, you will see a blue box at the top of your page that includes your policy number and renewal date, and a button for you to 'start renewal'.

The 'Start Renewal' button will take you to a summary page showing your current policy and your new policy details. If nothing has changed you can simply click ‘continue to payment' to make the renewal payment or choose the 'change my policy button if you wish to make any changes to your cover for the coming year.

How do I renew my policy by phone?

You can renew over the phone with a member of the customer service team by calling 01268 200020 (Monday - Friday, 9:00am - 5:00pm).

How do I cancel my renewal?

If you wish to cancel your renewal it is important to check if you have selected auto renewal, this is explained in your renewal email/letter. You can cancel auto renewal on your current policy in My Account under the 'Manage Policies' section or by calling our customer service team.

If you policy is not set to auto renewal you don't need to do anything your current policy will simply expire at the end of the period.

Can I cancel a renewed policy?

Yes - all renewals have a 14 day cooling off period should you change your mind after paying for your renewal.

Can I select my policy to automatically renew?

Yes - All of our policies, excluding Home Buyers Protection, have the option for your policy to automatically renew each year.

If you are opted in for an automatic renewal, we will still send you a renewal reminder email or letter to inform you when this will be renewed.

How do I turn on/off the auto-renew option?

This can be done by logging into your My Account and selecting your current policy and then selecting the 'Manage Policies' section.

Alternatively, our customer service team is able to assist with this either over the phone or via our online chat service.

How do I update an expired payment card for an upcoming renewal?

If you pay monthly, you can update your payment details by logging into your My Account and selecting 'Manage Policies' section. The 'Policy & Payment Information' section enables you to update your payment settings.

Should you experience any issues when renewing online, please contact our customer service team who will be happy to assist you - they can be reached on our online chat or by calling on 01268 200020 (Monday - Friday, 9:00am - 5:00pm).

How can we help you?

Send us an email
Please complete the form below and include your policy number if applicable.

If you still require assistance,
there are many other ways of contacting us at Surewise.

We're open Monday to Friday, 9:00 to 17:00 GMT, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.