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FREQUENTLY ASKED QUESTIONS ABOUT

Home Emergency Cover

What do you consider to be a home emergency?

A sudden and unforeseen domestic situation which, if not dealt with quickly, would in our opinion: Make your home unsafe or insecure Damage or cause further damage to your home Cause unreasonable discomfort, difficulties or risk to you.

RELATED QUESTIONS:
General Questions and Definitions
What do you consider to be a home emergency?
Policy Questions
Do I need Domestic or Landlord policy if I live with lodgers? Are House Shares/HMOs Covered? What happens if my home is burgled? What is the duration of the policy? Do you cover plumbing on the same policy as central heating systems?
What Is Covered?
Heating
Are heating exchangers covered? Is underfloor heating covered? Are radiators covered? Am I covered if my radiator stops working?
Boilers
Are combi boilers covered? Are Economy 7 Storage heaters covered? Are LPG boilers covered?
Plumbing
Would my washing machine flexible pipe be covered? Are my taps covered? Is my shower covered? Is my toilet covered?
External Emergencies
Are flat roofs covered? Am I covered if a tile falls off my roof?
Pests
What type of pests are covered?
Other Properties
Does the Landlord Home Emergency Policy cover tenants that are students? Are Holiday Homes in the UK Covered? Do you cover properties abroad?
Boiler Cover
If my boiler turns 10 years old within my 12 month policy, will it be covered until the policy is up? What happens if my boiler breaks suddenly and is completely non-repairable? What happens if my boiler needs a part? Can I get cover if I don’t have an annual boiler service? Is an annual boiler service included?
Your Responsibilities
Do I need to service my central heating system and take certain precautions in order for cover to remain in place?
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