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FREQUENTLY ASKED QUESTIONS ABOUT

Home Appliance Insurance

What is the maximum age for an appliance?

Appliances must be over 12 months and under 8 years old when you first buy your policy. Cover extends beyond 8 years old if the appliances were already insured with us (since before they were 8 years old), however a higher excess fee will apply.

Please find the increased excess amounts below, the excess also increases for appliances over 5 years old.

Excess Amounts Over 5 Years:

  • Bronze excess: £40
  • Silver excess: £60
  • Gold excess: £70

Excess Amounts Over 8 Years:

  • Bronze excess: £60
  • Silver excess: £80
  • Gold excess: £100

How can we help you?

Send us an email
Please complete the form below and include your policy number if applicable.

If you still require assistance,
there are many other ways of contacting us at Surewise.

We're open Monday to Friday, 9:00 to 17:00 GMT, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.