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FREQUENTLY ASKED QUESTIONS ABOUT

Home Appliance Insurance

What happens if my appliance cannot be fixed?

If your appliance cannot be repaired or is ‘beyond economical repair’, then we will offer to replace your item or make you a payment up to the value of the maximum per claim limit’ as defined within your policy, less your excess payment.

This is shown below;

Single Item cover: £300

Bronze cover: £200

Silver cover: £300

Gold cover: £800

Note: From our claims experience data the average repair cost for a washing machine, including call out fees, parts and labour is £120, similarly, a TV is £90.

How can we help you?

Send us an email
Please complete the form below and include your policy number if applicable.

If you still require assistance,
there are many other ways of contacting us at Surewise.

We're open Monday to Friday, 9:00 to 17:00 GMT, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.