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FREQUENTLY ASKED QUESTIONS ABOUT

Home Appliance Insurance

How much is the labour rate?

As we have our own network of engineers, we have fixed labour rates.  The engineer’s fee call out fee is included along with any parts used to make up the cost of your claim and is within your claim limit.  The pre-agreed call out charge is £60.

If you require a new part for your appliance and the engineer comes out a second time to fit the ordered part regarding the same job, the pre-agreed call out charge would not be charged again.

Parts and labour are all included under our policies up to the individual claim limit on your chosen cover level.

How can we help you?

Send us an email
Please complete the form below and include your policy number if applicable.

If you still require assistance,
there are many other ways of contacting us at Surewise.

We're open Monday to Friday, 9:00 to 17:00 GMT, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.