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Who we are
Home Appliance Insurance
FREQUENTLY ASKED QUESTIONS ABOUT
Home Appliance Insurance
General Questions and Definitions
Can I get a discount if I pay annually rather than monthly?
Can I pay by credit card?
Do I get notified when my appliances are over 8 years old?
What happens to appliances I have registered once they reach 8 years old?
How do I add my appliances?
Where do I tell you what items I’d like covered?
What is the maximum age for an appliance?
Can I have extended cover for each of my items separately?
Will my policy cover more than one of each item?
Can you cover items over 8 years old?
Am I covered for accidental damage?
What is the maximum age for an appliance
Can I insure a reconditioned appliance from eBay?
Can second hand items be covered?
What cover is provided by the policy?
What do I need to do if I am moving home?
How long is the policy for?
Is there a limit on the number of call outs?
Making A Claim
How to make a claim on your home appliance policy?
How much is the labour rate?
Do I have to arrange the engineer and is there a charge?
Do I need proof of purchase for my appliances?
Fixing Your Appliance
If my appliance is deemed Beyond Economical Repair, how long will the cheque take to get to me?
Are our engineers qualified to fix all makes of appliances?
Is the cost of appliance parts covered?
Can you repair all makes of appliances?
How quickly will an appliance be seen to if it needs repairing?
Are appliances that cannot be fixed, replaced?
What happens if my appliance cannot be fixed?
Who will repair my appliance?
What is Covered?
Do you cover all types of ovens, hobs and cooker hoods?
Do you cover American-style fridges and freezers?
Are my fridge shelves covered?
Are coffee machines covered?
What Is the value of a sky box?
Are electric fires covered?
Are my digital TV receiver and multi-room equipment covered?
Do you cover alarms or security systems?
Are music keyboards covered?
Do you cover vacuum cleaners?
I have a 60 inch TV, is that covered?
Are 3D TVs covered?
Are my DVD, DVD recorders and Blu-ray players covered?
Do you cover games consoles, computers, tablets, phones?
Are DSLR cameras covered?
Do you cover appliances for Landlords?
Do you cover industrial items?
Is my satellite dish covered?
Is central heating covered?
Do you cover home emergency/plumbing problems?
How can we help you?
Send us an email
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If you still require assistance,
there are many other ways of contacting us at Surewise.
We are currently Offline
01268 200 020
We're open Monday to Friday, 9:00 to 17:00 GMT, and you can find us at Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, Benfleet SS7 2PP.